Hotels Abroad

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Booking Conditions


Booking and Payment

1. The person named as Party Leader will be referred to as the Client.
2. The application for a reservation by the Client either directly or through an agent shall imply acceptance of these conditions on behalf of all members of the party.
3. If a booking is not accepted no money will be debitted to the Clients credit or debit card.

Your Responsibility

4. The Client shall indemnify the property owners against all losses and/or damage to their property arising directly or indirectly from any act or default of the Client, or anyone in his/her party.

Our Responsibility

5. Your contract is with the accommodation provider. Hotels Abroad acts only as a booking agent for the accommodation providers and shall not be liable for any loss, damage, injury or delay to person or property or any other contingency which arises at the properties.

Alterations and Cancellations

6. Alterations to a booking (including requests to book or cancel meals requested, garage space, cots and other special requests or informing the properties of late/early arrival) will be subject to an administration fee of 6 euros per property we need to contact. If, as a result of the alterations, the number of room nights is reduced it may be treated as a partial cancellation. Alterations within 42 days of departure date may be subject to additional charges imposed by the accommodation owners. Alternatively, for minor alterations you could try ringing the property yourself. At most hotels the receptionists will speak sufficient English. The telephone number of the property will be with the confirmation details.
7. Cancellation of a booking is effective only when we have received it in writing or you have telephoned our office in the U.K. or you have emailed us and we have confirmed that we received it.
In the event of cancellation, the following fees apply:- On most bookings you will only lose the deposit (or 15%) if you cancel. If you have already paid us in full we will refund you the balance. But see individual properties' Cancellation Policy.
  • If booking is for a hotel and you cancel within 2 days of your arrival date, or you do not turn up, the first night may be charged by the hotel or us.
  • If booking is for a B&B and you cancel within 14 days of your arrival date, or you do not turn up, the first night or up to 50% of the cost of your stay may be charged.
  • If booking is for an apartment and you cancel within 14 days of your arrival date, or you do not turn up, the cancellation charge is 80-100%. If you cancel 15-28 days before your arrival date the charge is 60%. If you cancel 29-42 days before your arrival date the charge is 40%. If you cancel more than 42 days before your arrival date the charge is 15%.
Important.If you telephone to cancel please ensure you obtain a cancellation number. (Please note that any cancellation charges will normally be recoverable from your Insurance Company providing your reason for cancelling falls within the terms specified in the policy).
8. Hotels Abroad and the property owners reserve the right to cancel the booking or alter the hotel, B&B or apartment, or accommodation at the same property, in the event of circumstances arising which are beyond their control. In such cases the client may be entitled to a refund, not exceeding the amount paid by the client, but Hotels Abroad shall have no further liability.

Complaints

9. If you are unhappy with the accommodation provided you should make your dissatisfaction known at the property (or local agent) and, if possible, try to get them to resolve it. If you are unable to resolve the matter yourself and it is within our office hours, you should telephone us as soon as possible as we may be able to assist. If the matter remains unresolved you should write directly to the accommodation provider. Since we act only as booking agents we are unable to enter into any correspondence with you unless the problem arose as a direct result of an error from our part.

Information and Price Accuracy

10. A great deal of work goes into trying to ensure the accuracy of the information and prices in this website. However, it is possible that a few mistakes will have slipped through the net. Also, the accommodation providers may make changes which they may not have communicated to us. If we discover a mistake or need to make a change, clients who have booked and are yet to travel will be informed and given the option to change to another property or cancel without charge. If we discover a pricing error you will be informed at the time of booking, before we confirm your reservation.

Jurisdiction

11. These conditions are subject to English Law and the English Courts shall have sole jurisdiction.
Address: Hotels Abroad, 5 Worlds End Lane, Orpington, Kent BR6 6AA,  Telephone - UK: +44 (0) 1689 660452

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